Shipping Policy
At Aporup Kreation, each product is handcrafted with care and attention to detail. We strive to ensure your order reaches you safely and on time.
Processing Time
All orders are processed within 3–7 business days. Since many of our products are handmade or customized, processing times may vary slightly.
Shipping Time
- Domestic (India): 5–10 business days
- Delivery timelines may vary depending on location and courier services.
Shipping Charges
Shipping charges are calculated at checkout based on your location and order size.
Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS.
Delays
While we aim for timely delivery, delays may occur due to unforeseen circumstances such as weather, courier issues, or high demand.
Damaged or Lost Packages
If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery with photos (if applicable).
Refund & Return Policy
We take pride in the quality of our handmade products. However, if you are not satisfied, we are here to help.
Returns
- Returns are accepted within 7 days of delivery
- Items must be unused and in original packaging
Non-Returnable Items
- Customized or personalized products
- Items made on special request
Refunds
Once your return is received and inspected:
- Approved refunds will be processed within 5–7 business days
- Refunds will be issued to the original payment method
Damaged Items
If you receive a damaged product:
- Contact us within 48 hours
- Share clear images of the product and packaging
Exchange
We offer exchanges only for damaged or defective items.
Cancellation
Orders can be cancelled within 24 hours of placing the order.
Privacy Policy
At Aporup Kreation, we respect your privacy and are committed to protecting your personal information.
Information We Collect
We may collect:
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment details (processed securely via payment gateways)
How We Use Your Information
Your information is used to:
- Process and deliver your orders
- Communicate order updates
- Improve our services
Data Protection
We implement appropriate security measures to protect your personal data.
Sharing of Information
We do not sell or rent your personal information. Information may be shared only with:
- Payment processors
- Shipping partners
Cookies
Our website may use cookies to enhance user experience and analyze site traffic.
Your Rights
You can request access, correction, or deletion of your personal data by contacting us.
Updates to Policy
We may update this policy from time to time. Changes will be posted on this page.
Contact Us
For any questions regarding these policies, please contact us through our website.